玫瑰花園貝斯特韋斯特飯店

Everything was great and the staff was very friendly, conveniently right off the freeway. Only downside was to me the bed kind of ****** and I woke up a little achy but other than that good hotel

It is located near a local road, and the traffic is not busy. However, the soundproofing was poor—I felt as if there were no walls at all. It was very noisy.

Room was spacious and beautiful, everything was clean, water pressure was good. Restaurants, coffee shops, grocery stores all a 5 min drive. Would definitely stay here again

We stayed at three different hotels while we visited California and we chose the Rose Garden Inn because of its proximity to Monterey, Big Sur, Big Basin Redwood Park, and Santa Cruz. We were not disappointed and it was honestly the best of the three. Gas in this area was relatively inexpensive and it was very easy to get things that we needed nearby at Target. The room was outstanding and the breakfast in the morning was good. It’s a great place to be in the middle of a lot of things in the Monterey Bay area.

Bad customer service I stayed here for a week. The room was nice overall, clean and the bed was comfortable. The heater wasn’t working for two nights and days and it was cold. I went several times to the front desk. The young girls at the desk were friendly, but didn’t know anything, no one to call, no back up space heater, no other room (it was sold out) and no extra blankets. On day 3 the heater was fixed and the manager, Ashley, was in. I put in a request with her for a half refund on the two nights/days without heater. She was very unfriendly, not service oriented and it was clear I was annoying her with my request and arguments for a half refund, after all, the issue was now fixed therefore all was solved. After discussing and arguing, she gave me 15% off. I was dissatisfied with that, not enough for not sleeping well two nights due to cold. Several arguments and days later, she gave me 30% off. I can understand things break, but then being very unfriendly in making things right is bad customer service. I won’t stay there again.